Remote Mental Health Revenue Cycle​/Medical Billing Coordinator

Overview

Get to Know Rivia Mind. At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are:
We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support:
With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a persons biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination.  

to learn more about our services.

Thrive Together:
Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in:

• A foundation of shared values and reciprocal support
• A mindset of curiosity, learning, and growth
• A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Under the direct supervision of the Revenue Cycle Supervisor, the Revenue Cycle Coordinator serves as a key support role within the billing department. This position contributes to claim processing, denial resolution, insurance follow-up, and patient invoicing. It also plays a critical role in handling communication across billing channels, including emails, phone calls, and chat messages, with an emphasis on timely and professional follow-through.

The Coordinator leverages prior billing experience to help maintain accuracy, efficiency, and responsiveness across all core revenue cycle functions.

Application Window:
Until February 9th

Anticipated

Start Date:

April, 2026

• Claim Processing & Follow-Up – 40%
• Denials & Rejections – 20%
• Account Management – 15%
• Provider & Patient Communication – 15%
• Reporting, Internal Projects, & Documentation – 10%

• Claim Processing & Follow-Up – Submitting, reviewing, and following up on claims to ensure timely payment and resolution.
• Denials & Rejections – Investigating denied claims, updating claim statuses, and collaborating with supervisors or payers for appeal/resubmission.
• Account Management – Reviewing patient accounts, reconciling balances, managing invoicing, and payment plans.
• Provider & Patient Communication – Communicating with providers for clarification on billing details; responding to patients' questions around balances or billing errors.
• Reporting, Internal Projects, & Documentation – Updating tracking sheets, assisting with special audits or reporting, and maintaining documentation of workflows or resolutions.

• Prepare, review, and transmit claims using billing software in an accurate and timely manner
• Document billing-related interactions and resolutions in alignment with department SOPs and compliance requirements
• Support insurance eligibility troubleshooting by flagging inconsistencies or missing information for resolution
• Follow up on denied or rejected claims, including supporting the collections process in accordance with department standards
• Support patient invoice procedures, including billing inquiries and basic account clarification
• Review and validate claims for completeness, coding accuracy (CPT/ICD-10), and payer-specific rules before submission
• Monitor claims for timely filing deadlines and escalate any risks to the Revenue Cycle Supervisor
• Effectively utilize the EMR system (Intake
  
  Q) and other platforms to support claim, payment, and patient account workflows
• Investigate billing discrepancies and errors, and assist with resolution of denied claims when appropriate
• Check each insurance payment for accuracy and compliance with contracted rates; call payers to address discrepancies if necessary
• Flag potential secondary insurance coverage for further review or follow-up
• Escalate complex denial trends, unresolved claim issues, or recurring…