Dedicated Workplace Consultant​/EAP Counselor; Hybrid

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care.

Work Location:
Denver, CO

Work Hours: 40 HPW (Hybrid)

The Dedicated Workplace Consultant/EAP Counselor is a professional position responsible for providing onsite and/or virtual services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, individual consultations, management consultations, training, and critical incident response. A Dedicated Workplace Consultant/EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

The Dedicated Workplace Consultant/EAP Counselor is a professional position responsible for providing dedicated services to either a specific customer or customers in our overall book of business. Responsibilities range from assessment and referral, individual and management consultations, training, and critical incident response. A Dedicated Workplace Consultant/EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

• Conduct solution focused consultations: helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to:
  Worklife, behavioral health, substance abuse/chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional services
• Provide limited follow-up care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents/Disruptive Events
• Conduct on-site or virtual training or educational support group services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management systems within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follow state and federal licensing practices
• Other projects assigned by manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted license at the independent practice level for the state of Colorado
• Must reside in the state of Colorado
• 3+ years of experience conducting individual sessions as a fully licensed behavioral health clinician
• Computer hardware and software proficiency required with proficiency with all MS Office applications
• Proven solid written and verbal communication skills
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities
• Ability to adhere to one of the following work model:
  Hybrid - at least 3 days on site (must have a distraction-free space in home for home office with access to high-speed internet)

• CEAP or CEAP qualified
• Training in EAP, workplace, and organizational dynamics
• EAP experience with emphasis on behavioral health, wellbeing, chemical dependency, and workplace issues
• Experience conducting presentations and webinars
• Understanding or experience in short term solution focused interventions
• Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Pay is based on several factors including but not limited…