Director, Patient Engagement

Overview

Sr. Director, Constituent Insights

POSITION SUMMARY (Basic Purpose Or Primary Function Of Job):
The Director, Patient Engagement is charged with developing strategies and executing tactics for recruiting, training and motivating a robust and diverse group of patients to engage across all organizational focus areas, both internally and externally.

Job Title
:
Director, Patient Engagement

Department
:
Home Office | Constituent Strategy

Classification
:
Grade 8 SSA | Range from $84,000.00/yr

FLSA Status
:
Full Time | Exempt

Supervisor (title):
Sr. Director, Constituent Insights

• Recruit, train, and motivate a robust group of patients to engage across all organizational focus areas, both internally and externally.
• Conduct patient and caregiver qualitative research, such as focus groups, listening sessions and in-depth interviews with targeted segments to help inform the Foundation’s work.
• Analyze results from qualitative research and report on findings, presenting those to key stakeholders, including internal teams and external partners.
• Manage the Arthritis Perspectives panel, working closely with the marketing team on promotion tactics to recruit a diverse group of patients representative of the broader population of arthritis patients.
• Provide training to patients on their roles and prepare local markets to embrace patient engagement as well as meet appropriate local patient engagement demands.
• Serve as the clearinghouse for internal and external patient engagement requests, tracking and responding to all inquiries.
• Support the Senior Director, Constituent Insights in the assimilation of qualitative and quantitative patient insights and the dissemination of those to stakeholders.
• Manage expenses related to patient engagement initiatives and activities.

• Bachelor’s degree in market research, marketing, psychology, sociology, or related fields.
• 4-6 years of experience engaging with and soliciting insights from patients and patient groups, or master’s degree and 2-4 years of experience.
• Emotional intelligence and strong empathy skills required.
• Experience working at a patient advocacy organization strongly preferred.
• Familiarity with patient engagement strategies to build and recruit patients to represent an inclusive arthritis community.
• Deep interest in understanding the patient’s perspective.
• Strong strategic and critical thinking skills.
• Experience moderating discussions and conducting interviews with patients for insights; knowledge of respondent recruitment practices is a plus.
• Ability to quickly identify patterns and meaningful insights within large sets of data.
• Ability to manage multiple projects and requests at once.
• Experience turning insights into opportunities and solutions.
• Excellent written, verbal, and interpersonal communication skills.
• Understands business principles and terminology.
• Works collaboratively and proactively within a team environment, as well as independently.
• Willingness to work at both a strategic and tactical level.
• Strong knowledge in computer skills including PowerPoint, Word, and Excel.
• Experience using the Qualtrics survey platform is a plus.

• Patient engagement activities — 50%
• Project administration and panel management — 20%
• Report preparation — 20%
• Stakeholder interaction — 10%
• Total — 100%