Revenue Cycle Associate - Self Pay Collections - Remote

Overview

Revenue Cycle Associate - Self Pay Collections

Job Details

• Employment Type: Full Time
• Location: Remote
• Reports To: Senior Manager, RCM Pre-Registration
• Department: Pre-Arrival Center (PAC)

• Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims. As well as placing outbound calls to patients for collections.
• Review and update patient account information, including insurance coverage and demographic details.
• Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission.
• Educate patients on billing processes, payment options, and financial assistance programs.
• Document all interactions in the patient account system in compliance with HIPAA and company policies.
• Research and Process Patient Refunds.
• Possesses the ability to work within a remote call center environment free from distractions and background noise.
• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.

• Strong knowledge of insurance processing of Hospital Claims.
• Strong communication, organizational, and professional skills.
• Ability to communicate and articulate effectively.
• Ability to deescalate difficult calls.
• Critical thinking and problem-solving skills.
• High school graduate or equivalent.
• Minimum of one year working with insurances in the Medical Field with a preference of 3-5 years experience.

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.
• Student loan repayment program.