Associate Director, Patient Services Operational Excellence

Overview

Employer Industry: Biotechnology and Pharmaceutical

Why consider this job opportunity:

• Salary up to $180,000
• Excellent benefits package including comprehensive health coverage
• Opportunity for career advancement and growth within the organization
• Work remotely with a preference for Southern California or Boston, Massachusetts
• Supportive and innovative work environment that fosters collaboration and creativity
• Chance to make a meaningful impact on patients' lives through operational excellence

• Conduct deep-dive analytics to understand drivers of high performance and identify operational gaps
• Develop and monitor leading indicators to proactively surface operational risks and opportunities
• Generate actionable insights and recommendations to support strategic decision-making
• Propose solutions that enhance current operations and drive execution in collaboration with functional leaders
• Manage day-to-day vendor relationships to ensure efficient delivery of Patient Services

• Bachelor’s degree required (business, science, or related field)
• At least 12 years of experience in pharmaceutical, biotech, consulting, or healthcare services environments
• Minimum of 3 years of recent experience in business operations, pharmaceutical patient services, or commercial analytics
• Strong passion for operations and operational excellence
• Proven ability to communicate technical concepts effectively to non-technical audiences

• Experience with operational data for pharmaceutical specialty products
• Demonstrated proficiency with data tools and innovative analytical methodologies
• Self-motivated and collaborative team player with strong interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite

#Biotechnology #Pharmaceuticals #Remote Work #Career Opportunity #Operational Excellence

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