Patient Engagement Specialist - West Coast

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Patient Engagement Specialist - West Coast

Fully Remote
• CA - Remote

Full-time

100% remote position supporting in Pacific Standard Time.

• 8 am to 5 pm Monday thru Friday PST
• Monthly Bonus Incentive
• 15 days of PTO and 3 Floating Holidays
• 8 paid holidays yearly
• Medical, Dental, Vision and 401k

As the Patient Engagement Specialist, you will be the first contact for many of Concerto Care’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Self-manage outreach work queue
• Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
• Schedule patient appointments when successful outreach
• Answer inbound calls to support and engage with new patients
• Maintain the highest levels of patient confidentiality

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Base Salary/ Wage Range $20.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Concerto Care offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Concerto Care is an Alcohol/Drug/Smoke-Free Workplace