Ambulatory Capacity Manager

Overview

This role will have an impact on Ambulatory work: patient access to care, patient throughput, patient and provider satisfaction and revenue. This position will work closely with the Contact Center, the Quality Improvement Program Coordinators, Ambulatory and Medical Administration, and Information Systems to utilize lean practices to optimize scheduling, throughput and meet organizational goals. The Manager of Ambulatory Capacity Serves in a leadership role to oversee the design, monitoring and maintenance of scheduling templates across Ambulatory.

This position ensures patient-centric access to services are delivered smoothly, efficiently, and timely. The Manager collaborates with clinical and operational leadership to identify and proactively mitigate issues which create barriers to Ambulatory access and patient flow. The Manager of Ambulatory Capacity and team supports patient care access by designing, building, and managing the scheduling templates of physicians, advanced practice providers, and other clinical operations.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.

If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Provide leadership for and oversight of schedule templates.
• Utilize data in decision-making, to ensure templates and capacity management techniques are optimized.
• Create template standards and partner with divisions on best practices.
• Collaborate with clinic staff and leadership to align capacity management with organization goals and explore capacity limitations/opportunities

• Bachelor's Degree and
• 5-7 years experience
  • Experience in a healthcare setting.
  • Scheduling and/or ambulatory operations preferred

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits. Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $41.57/hr, but your offer will be determined based on your education and experience.

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status.

A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home  recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.