Patient Account Representative - Therapy Billing

Patient Account Representative - Therapy Billing

Job Category
:

Revenue Cycle Department

Requisition Number
:

PATIE
002169

• Posted :
  February 5, 2026
• Full-Time

West Des Moines, IA location:
Des Moines Orthopaedics - West Des Moines, 6001 Westown Parkway, West Des Moines, IA 50266, USA

West Des Moines, IA location:
Des Moines Orthopaedics - West Des Moines, 6001 Westown Parkway, West Des Moines, IA 50266, USA

Do you have prior experience working with insurance claims, denials, appeals and payer follow up questions? If so, this job will be the perfect fit for you. As a Patient Account Representative you will be working with claims including submission, follow-up and resolutions specifically in our therapy billing department. You will communicate with patients, insurance companies and staff to answer any questions related to insurance claims filed.

After on-site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice. This position is a full-time Monday through Friday position. At this time, we can only accommodate remote workers within the state of Iowa.

PERKS
: A place where you can excel in your area of expertise. Generous levels of time off, including 6 paid Holidays, allow our staff a work-life balance. Continual evaluation of compensation, health, dental and vision insurance to be competitive. Employer sponsored term life insurance for employees. Meet your retirement goals with our employer match 401k and profit sharing.

Do I want this job? The Patient Account Rep provides outstanding customer service to patients and physicians who may have concerns regarding insurance, payments, denials and more. You will have conversations with strangers who may be in pain and need help. You can keep patient medical records organized and are confident to present patient cases to physicians. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful.

You have strong oral and written communication skills. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You will work the hours of 8A-5P, Monday thru Friday.

Can I do this job? You must be able to be on the phone or sit at a desk for extended periods of time that may seem unnatural. You must have a high school diploma or GED. A working professional knowledge of the principles and practices of patient accounts and administration is preferred. You are an excellent communicator and can present facts and recommendations in both oral and written form.

You have great typing and computer skills. You can think on your feet and are an excellent multitasker. You have to be able to use your indoor voice and use confidential information for patient care only. Patient information that gets shared in clinic, stays in clinic.

This position works from home after training is completed and competency in DMOS processes is established. Ability to return to the office for meetings or training when needed is required. 2 hours distance from the office is required for at home;
Iowa residency required.

What are we looking for?

• Evidence Based Care Enthusiasts:
  We approach every day with a patient centered focus and are diligent about an outstanding care experience for all who come to DMOS.
• Emerging Leaders with a Servant Heart:
  We do everything with the highest level of purpose, preparation and focus for others. We know our best selves are delivered in action, not just words.
• People who want Continuous Learning:
  We strive to learn everyday through sincere curiosity; we look for ways to improve our patient care, ourselves and the community.
• Vision for the Future:
  We see a future of patient centered care that allows for minimal disruption to the patient, the provider and peers through outstanding surgical and ancillary services throughout the metro.

What is DMOS
:
With over 65+ years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading and trusted organization, we are devoted to providing world class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a professional medical professional to help us achieve more!

Who does well at DMOS
:
People who succeed at DMOS are positive, friendly, professional and data driven. We seek a can-do attitude with a proactive coaching and consulting skill set. This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members. If we are speaking about you, then you may be our ideal candidate. Thank you for considering joining our leading team of…