Hospice Intake Supervisor

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Hospice Intake Supervisor will be responsible for oversight of the intake process to accept and process referrals to By the Bay Health Services. This includes informational interviews with patients and families, review of eligibility for the Hospice benefit, physician orders, patient assessment, and processing of regulatory and organizational documents. The supervisor is responsible for achieving organizational metrics related to the intake team and processes.

The position will foster collaboration between intake, admission nurses, and provider relations to allow for seamless processes and positive patient and family experiences. The position is expected to build and maintain optimal relationships with all referral sources in compliance with organization policies and procedures and applicable laws and regulations. This role serves as Intake Supervisor in accordance with BTBH organizational policies and procedures

Monday - Friday; 8:30am - 5:00pm

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

• Provide direct supervision to both clinical and administrative staff to support the admission processes.
• Ensure review of all inquiries for intake to organization’s total care category.
• Plan for informational and admission services to patients as needed.
• Implement and monitor compliance with organization policies and procedures related to clinical services.
• Oversee supervision of intake personnel, completing written competencies, performance evaluations and skills checklist in accordance with organization policy, accreditation, and regulatory standards.
• Supervises non-exempt clinical and non-clinical Intake Department

• Minimum of two years of supervisory experience in a home health/ hospice setting within the past five years.

$80K - $92K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome  organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.