Lead Care Manager - San Diego, CA

San Diego, United States | Posted on 01/14/2026

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services.

The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well-being.

With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person-centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands‑on experience. Today, HHN stands as a vibrant embodiment of community‑centric healthcare, continually adapting to meet the changing needs of those we serve.

Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths toward improved health outcomes and a brighter future for all.

As a Case Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person‑centered care tailored to address their diverse health and social needs.

This role combines remote work, in‑office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs.

• Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
• Collaborate with members, families, and healthcare providers to create, implement, and regularly update personalized care plans.
• Work closely with other care managers, providers, and community resources to deliver integrated care and address social determinants of health.
• Provide education, guidance, and emotional support to members and their families to improve health outcomes and self‑management skills.
• Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
• Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
• Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.

• Experience in care management, preferably in community‑based settings with knowledge of Medi‑Cal benefits and ECM requirements.
• Strong empathy, cultural competence, and commitment to providing individualized, person‑centered care.
• Ability to work effectively within a multidisciplinary team environment.
• Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
• Understanding of healthcare systems, community resources, and regulations.
• Willingness to travel within San Diego for home visits and community engagement.
• Bilingual skills preferred to effectively communicate and serve our diverse member populations.

• Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Sick time, paid holidays, and vacation time to support work‑life balance.
• Competitive salary with annual merit increases and quarterly bonus opportunities.
• Work‑from‑home options several days a week.
• Opportunities for career advancement and continued professional development.

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.