Clinical Program Manager

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Our Company: Pharma Cord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists.

We are Pharma Cord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work.

We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

A typical day in the life of a Clinical Program Manager will include the following:

The Program Manager responsibilities include, but are not limited to the following:

• Operational Program Management
  • Understands client objectives and incorporates objectives into program service goals
  • Ensures that Pharma Cord executes program services in compliance with contracted service level
  • Accountable for management of client service request queue (Both completion and work in progress)
  • Responsible for the implementation and on-going management of client-specific business rules
  • Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
  • Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
  • Monitors and provides weekly updates on items impacting program financial forecast
  • Prepares activity summary for the development and review of client monthly invoices
• Team selection, hiring, training and development
  • Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
  • Partners with HR to ensure program staffing levels are achieved at all times
  • Works proactively with Human Resources to develop a steady pipeline of candidates
  • Drives training, development and retention of team
• Client support
  • Prepares, reviews, analyzes client specific operational results
  • Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
  • Point of contact for program/operational queries and issue resolution
  • Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions

• Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
• Able to engage and motivate a…