Rheumatology Territory Account Specialist – Phoenix, AZ

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. As a Territory Account Specialist, you’ll lead with purpose—crafting personalized experiences that reflect the unique needs of each account and Health Care Provider, serving as the primary contact to build connections, identify shared priorities, and link customers to resources to improve patient outcomes. Success comes from balancing demand generation with strategic account engagement and leveraging expertise in clinical and account-based selling, access navigation, and omni-channel engagement.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

• Required: Bachelor’s degree from a 4-year college or university.
• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; or related complex sales environments (e.g., medical devices, diagnostics, life sciences services, insurance, consumer health, B2B sectors). For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Required: Proven track-record of consistent high performance; adept at navigating and selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to seek out, prioritize, and apply information to solve problems while demonstrating ethical leadership and compliance with policies and laws.
• Required: Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border; ability to travel 60–80% over a broad geography; valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding in patient services, market access, buy-and-bill, specialty pharmacy, reimbursement and/or medical calling on HCPs for sophisticated products or reimbursement pathways.

• Bachelor’s degree from a 4-year college or university

• Travel:
  Ability to travel 60–80% over a broad geography; driving and/or flying within the territory.
• Residency:
  Candidate must reside within the territory, or within a reasonable commuting distance of 50 miles from the territory border.
• Driver’s license:
  Must have a valid driver’s license.