Physician Liaison; Pasadena, CA area

Shriners Children’s is an organization that respects, supports, and values each other. Named the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidence based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day. In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part‑time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short‑term and long‑term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.

Additional benefits available to full‑time and part‑time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and more. Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

This is a remote position covering the Pasadena, CA area. 75% regional travel to visit with provider practices and healthcare organizations.

The pay range for this position is $77,020–$115,530 annually. Compensation is determined based on years of experience and departmental equity. Eligible incumbents may earn up to 10% of their annual salary if performance incentives are met.

• Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education or any other appropriate methods to effectuate new referral growth.
• Maintains existing referring relationships through exceptional customer service, communication, and retention‑related activities.
• Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads.
• Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities.
• Establishes and meets outreach activity production goals, as set forth by Market Director, and documents trends, successes, and problems to assess and analyze yield, driving process improvement.

• Using Definitive Healthcare and Sg2 data provided, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in order to increase referral levels.
• Evaluates payer mix and explores opportunities to support referral efforts. Develops and implements strategies based on payor opportunities.
• Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness.
• Collaborates with market directors, Marketing & Communications, and appropriate Shriners Children's corporate staff to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns, and communication of intelligence from the field.
• Acts as a communication bridge between referring provider and Shriners Children's providers to maximize customer satisfaction.
• Develops and presents feedback reports to market directors, and corporate leadership as required.
• Collaborates with other physician referral liaisons across the system to execute the standard process for referral management, eliminate duplicative work, and share best practices.