Program Manager; QIDP

Program Manager (QIDP)

LEL Home Services Indiana and Ohio, LLC – Remote (in community and at home office).

Full‑time, non‑exempt.

Reports to:

Regional Director.

Summary:

A Program Manager works as a quality assurance liaison with Individuals, families, guardians, advocates, case managers, Direct Support Professionals (DSP), and other service providers to create a cohesive support team for the success of the Individual.

• Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals.
• Ensure DSPs adhere to waiver rules and regulations; serve as a resource for DSPs as LEL employees and support staff.
• Connect with every Individual/family every month and visit at least quarterly.
• Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders).
• Assist Individuals and their family members with maximizing their waiver funds.
• Provide ideas and guidance to help Individuals achieve the Good Life.
• Occasionally provide direct care and support if no DSP or natural supports are immediately available.
• Maintain “Blue Books” with critical information about each Individual; keep updates home.
• Collaboratively establish Individuals’ goals and ensure monthly drills and assessments are completed.
• Process quality assurance, complaint, incident and change of status reports within 24 hours.
• Ensure all files are compliant and regularly review service appropriateness, risk plans, ISP goals, medications, appointments, health and safety.

• Make connection with every family at least once monthly.
• Visit Individuals at least once quarterly.
• Complete Incident Reports within 24 hours.
• Prepare collaborative and thorough materials for quarterly meetings.
• Advocate for the needs of Individuals.
• Maintain friendly and supportive rapport with all Individuals, families, DSPs and team members.
• Ensure file compliance.

• Must have a Bachelor’s degree in Human Services or a related state‑appropriate degree.
• Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers.
• Minimum of two years full‑time professional work experience preferred.
• Strong interpersonal and relationship‑building skills; customer service oriented; positive attitude.
• Ability to work independently and be self‑motivated.
• Exceptional organizational skills and close attention to detail.
• Strong problem‑solving skills.
• Excellent written and oral communication skills.
• Strong Microsoft Office experience (Outlook, Excel).
• Dependable vehicle and valid driver’s license.

Regularly: speak, hear, sit, use hands to manipulate, reach with hands and arms, lift or move up to 5 pounds.

Frequently: stand, walk, stoop or kneel, lift or move up to 10 pounds.

Occasionally: operate a non‑commercial automobile for distances up to 500 miles, climb and/or straddle, lift or move up to 20 pounds.

LEL Home Services is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equality, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.