Intake Patient Care Representative - Respiratory; REMOTE

Intake Patient Care Representative - Respiratory (REMOTE)

Join to apply for the Intake Patient Care Representative - Respiratory (REMOTE) role at Aveanna Healthcare.

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

The Intake Patient Care Representative on our Respiratory team is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. This role requires prior knowledge and experience in Respiratory care. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

The starting pay for our Intake team is $18.00 per hour. In addition to compensation, our full-time employees are eligible to receive a competitive benefit package including Health, Dental, Vision, Life, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity. Candidates in the Central time zone will be prioritized for consideration with working hours 8 am‑5 pm Central time.

• Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
• Identify patients’ needs, clarify information, research every issue and provide solutions
• Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines and regulations
• Perform various clerical work including faxing, scanning, and copying
• Support the Aveanna mission and culture by demonstrating our core values; compassion, teamwork, integrity, accountability, trust, innovation, compliance, and fun
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company‑wide educational programs
• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public
• Upon employment, all employees are required to fully comply with Company’s policies and procedures

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.

• Minimum Education:
  
  High school diploma or GED
• Minimum Experience:
  
  Minimum of 2 years related experience
• Preferred Experience:
  
  Medical Office, Customer Service

• Education or experience equivalent to a bachelor’s degree in related field (preferred)
• Experience in healthcare; knowledge of insurances and respiratory care is a plus

• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Self‑starter, able to display the highest level of integrity and respect for confidentiality
• Ability to exercise effective judgment…