Director, Revenue Operations - West Region - Remote

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Revenue Operations is a senior leader accountable for advancing Optum Health's strategic priorities through revenue operations performance in support of the Care Delivery Organization (CDO). This role is accountable for achieving and sustaining performance across Key Revenue Operations performance indicators (KPIs) for the assigned regions and business lanes. This leader operates with an enterprise mindset, driving financial results within Revenue Operations and partners closely with market clinical operations leaders to translate shared opportunities into actionable strategies to align priorities, and deliver measurable financial and operational outcomes.

This position reports to the Vice President of Revenue Operations for the West region.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Provide strategic and operational leadership for Revenue Operations functions across the region assigned, aligning performance to enterprise objectives and Care Delivery Organization priorities
• Serve as a strategic partner to clinical operations leadership, communicate revenue cycle performance, risks, and opportunities, lead action planning discussions, and co-owning execution of improvement initiatives
• Collaborate with Clinical Operations, Finance, Accounting, Contracting, IT, Analytics, Compliance, and Enterprise teams to deliver upon financial commitments.
• Collaborate closely with other Revenue operations directors across regions to align strategies, share best practices, and ensure consistent execution of enterprise Revenue Operations initiatives
• Leads disciplined performance management through proactive monitoring, variance analysis and development of time-bound action plans to achieve KPI's including MNCR, over 90 aging. denial management, cash collections and bad debt reduction targets
• Drive operational excellence through workflow optimization, standardization, automation and Ai solutions across full-cycle revenue processes
• Monitor payer performance trends, escalate systemic issues and revenue cycle workflows align with contractual requirements to maximize reimbursement
• Oversee vendor-managed revenue operations functions to ensuring performance accountability, quality standards
• Develop and sustain high-performing leaders and teams by fostering engagement, inclusion, accountability.
• Champion a culture of enterprise thinking, collaboration, and continuous improvement, reinforcing shared ownership of outcomes across regions and functions
• Ensure Revenue Operations comply with all applicable federal and state regulations, payer requirements, and internal policies, proactively identifying risk, addressing compliance gap and maintaining solid controls and audit readiness

• 8+ years of progressive revenue cycle leadership experience, preferably within large, multi-market healthcare organizations and physician groups, value-based care models, or integrated care delivery organizations
• 5+ years of experience with people management with demonstrated skills in leader and teammate engagement, retention, coaching, succession planning, and performance development
• 3+ years of experience of Epic Revenue cycle experience
• Deep knowledge of healthcare billing, coding, regulatory compliance and commercial payer guidelines and reimbursement methodologies
• Proficiency in Microsoft Office Suite and use of analytics tools

• Experience managing outsourced or hybrid revenue cycle vendor models and remote teams supporting revenue cycle functions
• Solid understanding of revenue cycle management software, physician billing systems, and reporting tools
• Understands revenue recognition, how it impacts net patient revenue and our downstream accounting systems
• Proven excellent verbal and written communication skills. Ability to effectively communicate with team members, management, and external stakeholders
• Demonstrated leadership skills with a track record of successful training, mentoring, and developing teams
• All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but…