Patient Access Team Lead

Overview

The Waiting Times Department plays a vital role in managing the booking of outpatient, inpatient, and day case services across NHS Dumfries & Galloway. We are seeking an experienced and motivated Team Leader to join our friendly team and help drive improvements in patient access and service delivery.

• Take responsibility for the effective day to day management of waiting lists.
• Provide direct line management to the booking team.
• Offer support, training, and guidance to other waiting list users, including staff across multiple acute services.
• Play a key role in meeting waiting time targets, ensuring patients receive timely access to their appointments.

We want someone with strong leadership skills, excellent communication, and a proactive approach to problem solving. You should be confident in managing teams, analysing service demand, and supporting colleagues to deliver patient focused outcomes.

Please note:

interviews will include scenario-based questions. Candidates invited to interview will be required to attend in person. Informal enquiries to - Aimee Orsi, Waiting Times Manager: aimee.orsit.

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website:

As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.