Residential Program Manager

Location: Upper Marlboro

Full Job Description

EBED Community Improvement Inc. is a non-profit company located in Upper Marlboro, Maryland. Our mission at EBED is to provide quality community and home-based services to participants with intellectual disabilities and their families throughout Maryland with integrity. We recognize our responsibility to maintain the highest standards of quality services and individual care through the employment, retention, and promotion of staff who demonstrate an attitude of service excellence and a commitment to all aspects of EBEDs mission.

We strive to provide an environment conducive to personal and professional growth for our employees with a setting for a participant first" attitude toward the day-to-day conduct of our business.

EBED is searching for experienced candidates for the position of Program Manager. If you are looking for an exciting place to work, please take a look at the list of responsibilities and qualifications below.

Employment Status: Full-Time Exempt

Reports to: Director of Residential Services

Location: Upper Marlboro, Maryland

Generous Benefits & Salary:

Salary based on experience and qualifications. Excellent benefits including medical, dental & vision for team members and eligible dependents, defined benefit pension plan, and 403b plan. The organization also offers a generous paid time off (PTO) & holiday schedule.

Position Summary:

The Residential Program Manager is accountable and responsible for the ongoing performance improvement of programs at EBED Community Improvement, Inc. The Residential Program Manager works closely with the Agency Management Team to provide leadership for EBEDs efforts to continuously improve the safety, effectiveness, efficiency, individual-centered services, equity, and timeliness of health care services to all participants.

The Residential Program Manager is responsible for directing the overall development, implementation, and integration of the Agencys Performance and Quality Improvement initiatives.

Work involves responsibilities related to program reporting and improvement plans.

The Residential Program Manager is responsible for the safety, welfare, training, and overall operations of all participants residing under their supervision while applying best practices to ensure clinical and environmental supports are in place to provide quality services that are important to and for the individuals.

The Residential Program Manager will provide direct care services to participants living in the home he/she supervises in a manner that promotes growth, independence, and dignity.

Essential Duties and Responsibilities

Recommend process changes to enhance operations or improve outcomes as needed.

Collaborate with Agency management to develop and implement tracking and monitoring systems to ensure the Agencys compliance with federal, state, and county regulations and accreditation standards.

Perform on-site audits at each licensed site to evaluate compliance with agency processes and Code of Maryland Regulations (COMAR) requirements and accreditation standards. Reviews include, but are not limited to, personnel files, policies and procedures, incident logs, health care documentation, emergency preparedness, and infection control activities.

Guide site staff in developing quality improvement data and collection procedures.

Prepare and submit site survey reports to appropriate administrators, including recommendations for improvement, if applicable.

Assist with the review and analysis of financial, clinical, and operational performance indicators as assigned.

Establish and maintain effective and cooperative working relationships with management and staff at each site.

Participate as required in quality improvement responsibilities.

Audit medical records and monitor performance measures related to healthcare risk management, sentinel events, and trends.

Oversee new staff orientation and ensure ongoing required staff trainings are completed, including training related to Person-Centered Plans (PCP) and Behavior Plans (BP), to support quality service delivery and regulatory compliance.

Coordinate staff and on-call schedules.

Supervise Certified Medication…