Program Manager Advance Care Planning - Population Health

Overview

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Job Summary

The Advance Care Planning Program Manager provides expertise in daily operational functions of clinical programs within the scope of their licensure. This role ensures the advance care planning programs are operating effectively, through direct participation, reporting, oversight, and providing clinical education to other care team members. Extensive knowledge of patient care workflows, care delivery goals, and medical record documentation processes. Assists the Director of Advance Care Planning and Social Work with program development, education, and integration of Advance Care Planning in care pathways for all adult populations to improve performance and outcomes.

This is a remote/work from home position. Knowledge of APC law in VA and/or SC is strongly preferred.

• Coordinates daily operations within department, with functions related to healthcare ethics, palliative care and advance care planning (ACP).
• Provides recommendations on the clinical pathways to improve reliable and effective ACP for Well, Rising Risk, and Seriously Ill patient populations.
• Monitors and measures progress toward the achievement of departmental, programmatic, and system goals.
• Establishes strong, consistent relationships with community organizations and key internal and external stakeholders; to provide leadership to pilot/implementation project site leaders and better acquaint the system with the programs offered through the department.
• Implements system level Advance Care planning processes as they relate to the goals of Care Transformation, Population Health, and Serious Illness programs.
• Using clinical expertise, optimizes effectiveness of patient education and engagement strategies to promote patient understanding and positive experience with early, proactive consideration of care preferences and care planning.
• Participates in operational and clinical improvement initiatives that increase the effectiveness and efficiency of ACP processes across the care continuum
• Provides education to care teams in order to improve patient, clinician and provider experience of advance care planning and serious illness care.
• Collaborates with other TOC groups to embed ACP throughout system initiatives.
• Functions with high level of accountability, steadfast quality focus, teamwork, coordination, continual improvement, and care innovation

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education:

Masters

Specialty/Major - According to specialty area (social work, nursing, behavioral health, other)

Preferred Education

MSW or BSN

Licensing/ Certification

Appropriate to clinical/care specialty - CNS, LSW, LISW, LCSW, or RN (required)

ACP Instructor Certification (preferred)

4 years of clinical practice and experience in care setting (required)

Additional Skills

• Excellent interpersonal communication and negotiation skills.
• Strong analytical, data management and computer skills.
• Knowledge of evidence based practice and interventions required to improve patient outcomes.

Preferred

• Demonstrated success in improving the ACP outcomes of a distinct population of patients in ambulatory, inpatient or community setting.
• Ability to influence and motivate teams to adopt processes.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when…