Remote Bilingual Patient Advocate

Overview

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time work-from-home role has a requirement to live in the greater Washington, DC area, with a Monday–Friday schedule from 9:00am–5:30pm.

May require some holiday coverage based on client needs. Qualified applicants must reside within a commutable distance to Washington DC. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Remote Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This remote-based role places you at the heart of patient financial advocacy—speaking with individuals over the phone, to guide them through the process of identifying eligibility and applying for financial assistance. Your involvement and empathy make a real difference during some of life’s most vulnerable moments.

• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, financial counselors through Teams Meetings, ongoing conversations, and written communications.
• Answer incoming telephone calls, make outbound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Conduct in-person community visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage, per established protocols.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs and apply updated knowledge when working with patients and cases.
• Maintain regular and timely attendance.
• All other duties as assigned.

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems and government programs.
• Professional experience working with state and federal programs.
• Exemplary critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effectively communicate in both Spanish and English, orally and in writing.
• Ability to multitask.
• Ability to function in a fast-paced environment.
• Employees working in a remote-based environment are required to have a designated workspace that meets the requirements outlined in our Remote Work policy. This includes the ability to interact with patients, client contacts, case managers, and financial counselors confidentially while meeting HIPAA and PHI requirements.
• Remote and hybrid positions require home internet connections that meet the company’s upload and download speed criteria.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork:
  We believe in teamwork and having fun together
• Career Growth:
  Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Elevate

PFS is an Equal Opportunity Employer