Patient Support Nurse

Overview

MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES

SHIFT AVAILABLE FOR THIS ROLE IS 11AM-8PM EST M-F

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

• Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including benefit discussions, disease progression and product education, along with general and program specific resources. This role is NOT to provide medical advice.
• Provide program specific treatment education via approved FAQs/Talking Points.
• When appropriate, facilitate a warm transfer to key program stakeholders (i.e. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Valeris’ leadership competencies as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
• Ensure all SOPs are followed with consistency.
• Conduct miscellaneous tasks or projects, as assigned.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidate can type at least 35
  
  WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred. Ability to travel up to 25% (subject to change) preferred.
• This job operates in a remote professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Must meet remote work requirements, including access to reliable high-speed internet, a dedicated and secure workspace free from distractions, and the ability to maintain confidentiality and productivity in a home-based environment.

• • Must possess an active RN license with a preferred Bachelor of Science in Nursing (BSN), plus a minimum of four (4) years of clinical practice; prior experience in oncology is preferred.
  • Preferred certifications:
    Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS).
  • Preferred candidates will have experience working within a manufacturer’s Patient Support Program (PSP), supporting both patients and healthcare providers in navigating the benefit landscape, including the review of insurance verification, prior authorization requirements, and access criteria.
  • Preferred experience in case management or care coordination, including telephonic patient support and/or working with Risk Evaluation and Mitigation Strategy (REMS) programs.
  • Excellent communication skills.
  • Patient empathy and understanding are of utmost importance in this role.
  • Ability to educate while remaining emotionally…