Existing Program! Specialty Pharmacy Account Liaison

Join to apply for the Existing Program! Specialty Pharmacy Account Liaison role at Pharma Cord

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Join to apply for the Existing Program! Specialty Pharmacy Account Liaison role at Pharma Cord

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Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official

Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please Note:

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an  or  email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

As a Specialty Pharmacy Account Liaison on our Patient Services team, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will serve as a central point of contact for specialty pharmacy taking ownership of all activities and ensuring timely and accurate transfer of information with each network pharmacy and perform follow ups for status of referrals.

Bringing escalated issues to resolution, being deliberate with weekly communications to each stakeholder and identifying opportunities for improvement within processes are all key deliverables in this role to ensuring patient success. This role requires a high level of ownership, attention to detail and patient focus and will put your problem-solving skills to the test!

You'll compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

A typical day in the life of a Specialty Pharmacy Account Liaison will include the following:

The responsibilities include, but are not limited to the following:

• Relationship Management
• Builds trusted relationships with specialty pharmacies, patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients
• Manages all relationships in a manner that adheres to healthcare laws and regulations
• Communications
• Performs post Benefits Investigation calls to payors, patients or physicians verifying or explaining coverage options
• Manages all client inquiries unable to be determined by client through reporting
• Manages HCP inquiries, as applicable, pursuant to business rules
• Inbound Call Management
• Manages direct inbound calls from specialty pharmacy contacts
• Triage patients to internal or external resources as appropriate
• Specialty Pharmacy Communication
• Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed
• Identifies and communicates patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions
• Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and specialty pharmacies to follow up…