Medical Receptionist Orthopedics & Spine

Employment Type

Employment Type: Full time

We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.
VISION: To be world-renowned for passionate patient care and outstanding clinical outcomes.
CORE VALUES: In the spirit of good stewardship, we heal by practicing:
Compassion through our kindness, concern and genuine caring,
Reverence in honouring the dignity of the human spirit,
Excellence in expecting the best of ourselves and others;
Integrity in being and speaking the truth.

Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver. Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education.

Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for coworkers. Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

• Promote a healthy work environment.
• Work collaboratively with CNY Family Group.
• Review CCDs for CNY Family Group and route to appropriate team members.
• Collaborate and communicate regularly with management regarding goals, needs/concerns.
• Phone support – Incoming and outgoing phone calls.
• Scanning and faxing documentation.
• Perform critical job functions that lead to a stream-lined and efficient patient experience.
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards.
• Meet performance measures in place for each job function and complete job functions by established review dates.
• Work collaboratively with staff and management.
• Maintain confidentiality related to patients, family and employees and information specific to service area.
• Answer the telephone and route calls to proper person. When personnel are unavailable for telephone calls, record and deliver messages.
• Use appropriate diction and grammar in conversations.
• Employ professional manners and tact in all dealings.
• Obtain necessary information while remaining courteous about interruptions caused by other calls or events, model calmness.
• Adhere to hospital confidentiality statement.
• Receive and distribute messages, packages and supplies to the appropriate person or place.
• Implement the day-to-day operations of specific service or environment.
• Maintain a safe and secure environment.
• Display competency related to performing job skills, including PC terminals, telephones, copier, e-mail system, fax machine.

High school graduate or equivalent, business school or formal secretarial training is a plus. One to two years’ experience preferred. Participate in orientation and continuing education and update and maintain knowledge and skills related to specific areas of expertise.

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Office setting – exposure Class I or II; service specific. Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity.

Light work – standing, walking, sitting, and lifting.

All services, employees,…