Triage Screening Specialist

Overview

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days  work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

• Serve as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs, enhancing the quality of warrior s resiliency and psychological well-being.

• Perform comprehensive screenings and conduct assessments of referred warrior s or family support member s mental health.

• Ensure the continuity of care of Alumni and Family Support Members (FSMs) through appropriate resource referrals to external mental health partners and internal programs.

• Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases.

• Develop familiarity and a comprehensive understanding of all external mental health partner services.

• Serve as primary triage for internal and external mental health and wellness program referrals, and coordinate handoff to internal or external resources, as appropriate.

• Conduct routine warrior outreach and needs assessment using specific criteria identified by Wounded Warrior Project. Complete warrior outreach assessment and the implementation of resources to meet warrior needs.

• Develop and encourage a collaborative relationship with warriors to maximize the warrior s ability to make informed decisions, utilizing a warrior-centric model, within organizational parameters.

• Develop and disseminate Mental Health & Wellness specific materials for other WWP teams.

• Conduct internal and external program briefs on evidence-based programs, e.g., psycho-educational briefs and other educational material for internal and external workshops, briefings, and WWP programs.

• Leverage WWP information technology platforms to create, document, and follow up with referrals generated.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

• High energy level. Self-starter; willing to take initiative.

• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.

• Demonstrated understanding of military and veteran issues, and the emotional impact of combat-related trauma, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.

• Demonstrated thorough understanding of mental health diagnoses, assessments, and treatments.

• Demonstrated understanding of the challenges faced by warriors and Family Support Members affected by trauma.

• Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated understanding of relationship management and partnering.

• Strong written and verbal communication skills. Responsive to requests and demonstrated follow-through on commitments.

• Comprehensive knowledge of Salesforce.

• Strong presentation skills. Confident…