Work From Home - Certified Medical Assistant

Overview

Bring your medical skills home — and make a real difference. If you're an experienced Medical Assistant with a calm voice, sharp attention to detail, and a passion for helping others, this is your chance to support the people who serve our country — right from your home office. Join our remote team and help ensure disability exam documentation is accurate, complete, and compliant so Service Members and Veterans can receive the benefits and compensation they've earned.

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.

You ll play a key role in reviewing and processing exam documentation and supporting military communities through clear communication, strong organization, and excellent customer care. In this role, you will:

• Work inside a proprietary electronic medical record (EMR) system to review and process patient health information
• Review exams, assessments, documentation, and test results for accuracy and completeness
• Conduct phone interviews with Service Members and Veterans to verify and corroborate information
• Produce a clear, thorough, and concise final documentation product
• Collaborate with providers, Veterans, and Service Members to ensure exams meet contract and regulatory requirements
• Complete system-generated tasks to process exam documentation efficiently
• Document test results and maintain accurate records
• Educate and support providers, Veterans, and Service Members on navigating medical history and paperwork related to disability claims
• Interface by phone (approx. 50%) and email to retrieve required Disability Benefits Questionnaire (DBQ) information
• Recognize urgent behavioral health concerns and initiate the high-risk intervention process when needed
• Stay current on contract requirements and apply guidelines with licensed support

• 8:00 AM - 5:00 PM CST (Mon-Fri) OR
• 10:00 AM - 7:00 PM CST (Mon-Fri)

• 3 weeks of training
• Schedule:
  
  Mon-Fri, 8:00 AM - 5:00 PM CST

• Pay is determined pursuant to the Service Contract Act (SCA)
• Most roles fall between $15.00 - $18.00/hr
• Compensation is non-negotiable

February 23rd

• Work from home
• Meaningful mission-driven work
• Support military communities directly
• Use your clinical knowledge + communication skills daily
• Make an impact with every call and every document you process

Apply today and become the calm, steady support that helps military families move forward with confidence.

What You Need to Succeed (Required)

You ll thrive in this role if you re fast, focused, and confident working with medical documentation in a remote environment.

• Medical training/education in a related field (MA, LPN, EMT, Medic, Corpsman, HIT) or completion of:
  Anatomy & Physiology
• Medical Terminology
• Human Body Systems
• Common Diseases (Equivalent education/experience or military experience accepted.) ⭐ Certified Medical Assistants strongly preferred
• 40 WPM typing speed
• Strong knowledge of healthcare documentation + terminology (medical, behavioral health, psychological)
• Excellent communication skills (especially professional phone presence)
• Ability to interpret exam notes, labs, and supporting medical records
• Experience using an Electronic Medical Record (EMR) system
• Comfortable with Microsoft Office (especially Word)
• Availability for one of these schedules:
  Mon-Fri 8:00 AM-5:00 PM CT OR 10:00 AM-7:00 PM CT
• A dedicated, distraction-free home workspace
• High-speed internet (cable or fiber)

Want to really shine? These help:

• Experience with Microsoft Teams
• Home Health or Hospice background
• Military experience

This role supports sensitive health information — your setup matters.

• Hard-wired Ethernet connection required (Wi-Fi only, satellite, or radio internet not accepted)
• Quiet home office with a door (HIPAA compliance)

This is a mission-driven, fast-paced role — and success is measurable:

• You ll work in a metrics-driven environment with goals tied to:
• Quality
• Handle time
• Documentation accuracy

• Must be a U.S. Citizen
• Must pass a Public Trust Background Check and Drug Screening (federal guidelines)

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.