Home Care Branch Manager

Senior Solutions Home Care is an independently owned, locally operated non-medical in-home care agency serving seniors and disabled residents across Tennessee. For over a decade, we've provided personalized in-home care support from activities of daily living and companionship to care management and technology-enabled options to help our clients remain comfortable in the homes they love.

• The face of the company in the community
• A hands-on leader supporting clients and caregivers in the field
• A key driver of quality, growth, and accountability
• Someone trusted to make decisions, solve problems, and lead with integrity

You will spend most of your time in the community within client homes, supporting caregivers, meeting referral partners, and ensuring care is delivered the right way.

• Conduct in-home client visits, assessments, and satisfaction follow-ups
• Supervise and support caregivers through coaching, QA visits, and accountability
• Address client concerns and resolved issues with professionalism and urgency
• Participate in sales and intake activities to help grow client census
• Build relationships with referral partners and community organizations
• Ensure quality of care, policy compliance, and documentation standards
• Serve as an escalation point for urgent or high-impact issues when needed

You will receive training and mentorship to build confidence in each of these areas.

• Salaried position paid weekly
• Medical, dental, vision insurance
• 401(k) retirement plan
• Company care with gas card for work travel
• Paid Time Off (PTO) with cash out opportunity
• Paid holidays
• Daily pay option
• Discount program through Access Perks
• Free Employee Assistance Program (EAP)
• Work from home when not in the field

• Have 1 - 3 years of experience in non-medical home care or a related community-based role
• Have supported caregivers, clients, scheduling, intake, or field operations
• Are ready to step into a leadership role and expand your responsibilities
• Want to learn sales, supervision, QA, and operations
• Are motivated by growth, responsibility, and impact
• Have a hunger to learn - you do not have to have done it all, we will provide extensive training and support

• 1-2 years of customer-facing, caregiving, healthcare, service, or community-based experience
• Valid driver’s license, auto insurance, and ability to travel within a 50-mile radius
• Ability to lift up to 30 lbs and perform routine physical tasks
• Strong interpersonal, communication, and relationship-building skills
• Must pass background and check drug screening per state and company standards
• High school diploma or GED (preferred)
• Experience in home care, community health, social services, or outreach roles (preferred)
• Familiarity with the communities served or shared lived experience with local populations (preferred)
• Comfort navigating multiple systems, apps, or client management systems, preferred (preferred)
• Experience in field-based roles, business development, or community engagement (preferred)

Senior Solutions Home Care is an equal opportunity employer who values diversity and inclusion.