Pod Captain, Revenue Cycle Services; Remote

Pod Captain, Revenue Cycle Services (Remote)

Sunrise, FL - USA

• Processing patient insurance information through the patient intake process, ensuring timely and accurate submission of insurance claims, and collecting payment on outstanding patient balances.

• Act as a first point of contact and assist Representatives with difficult accounts and workload, including directly working on accounts.
• Ensure RCM Representatives perform appropriate claim processing and/or follow up, including research, resulting in timely claim processing.
• Review and audit Representatives’ productivity and quality of work. In collaboration with the RCM Education department, identify Representatives’ areas of additional training.
• Ensure employees in the department are working on assigned work timely.
• Collaborate and manage third‑party vendors as an extension of the Revenue Cycle Management team.
• Meet or exceed required departmental productivity standards on a consistent basis.
• Perform quarterly audits of Representatives’ work and provide audit reviews.
• Provide input into the annual review of Representatives.
• Identify trends and work with the Manager of RCM to implement solutions to prevent denials and minimize any avoidable adjustments.
• Maintain up‑to‑date knowledge of payer guidelines and reimbursement policies.
• Escalate issues to RCM Manager as needed.
• Work closely with the Manager of RCM daily to ensure a smooth operation within the department. Provide backup support to department staff during Managers' absence.
• Support and contribute to process improvement initiatives as an SME.
• In collaboration with the RCM Education department, assist with training new hire Representatives once the employee has started working accounts and continually provide training to the Representatives.
• Review and approve timecards, overtime requests and scheduling for Representatives.

• Associate degree (A.A.) or equivalent from a two‑year college preferred, or equivalent combination of education & experience.
• Basic Microsoft Office experience.
• Ability to communicate both verbally and written.
• Ability to effectively present information and respond to questions from customers and vendors.
• Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts and percentages.

• Generous benefits package, including:
• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

North American Partners in Anesthesia is an equal opportunity employer.