Patient Financial Services Rep​/UKHC

Job Summary

Under the direction of the Director and Manager, the Patient Financial Services Representative - Collections is responsible for the collection and resolution of inpatient and outpatient accounts from governmental, commercial and/or managed care payers. The representative is expected to be familiar with, Hospital and departmental policies and procedures and able to utilize all resources within the Hospital and department to accomplish the assigned job duties.

This position will also provide customer service to patients and families to help ensure that UKHC is represented positively while supporting Healthcare operations and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

This is a remote position.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associates degree and 3-4 years of insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA highly preferred.

Final date to receive applications 02/16/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.