SWRK - G2 Scheduling Assistant

Overview

Description

Internal applicants MUST apply via Opportunity Marketplace. Please complete your SKILLS and QUALIFICATIONS via the “Me” tab/tile on Fusion or by clicking on the application link in the section of the application form titled “REVIEW SKILLS AND QUALIFICATIONS”. Actual closing date:
Applications must be received by 15 February 2026 at 23:55.

Location:

East Kilbride.

Hours:

26.25 per week, permanent. Work Pattern: 7 days over 14 in accordance with a roster. Salary: £21,255 – £21,556.

Shift Pattern:
In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6:30 am until 3:30 pm (during week days - 7:00 am until 4:00 pm office based). Backshift is 3:00 pm until 11:00 pm. When not in the office you will work from home.

• Week 1 – Monday, Tuesday, Friday, Saturday, and Sunday (Dayshift)
• Week 2 – Wednesday, Thursday (Dayshift)
• Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday (Backshift)
• Week 4 – Wednesday, Thursday (Backshift)

We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement to use IT, and you should have an interest and understanding of IT programmes.

A number of opportunities exist for people wishing to work in a challenging and rewarding environment.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation. Additional increments for working unsocial hours will also apply. South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development. If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you.

Interviews for these posts will be held face to face. It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.

View the Scheduling Assistant job profile.

Please answer the following questions as part of your application submission. Your answers should be uploaded under supporting documents.

• Provide examples of your work or other activities which demonstrate your ability or aptitude to undertake the duties of the post.
• Provide details of how you would respond to telephone calls where individuals are experiencing a difficulty. How would you deal with the call? What do you consider important when managing the situation to meet changing priorities or needs?
• Please provide details of which IT programs and applications you use/are familiar with. Describe your level of computer literacy in detail, with examples of what you use in your daily work/life and why.
• Provide details of a work situation that has been difficult, describe your role, the skills you required to use. How did you communicate with other people involved? In what way did you influence the outcome?
• Can you provide an example of a situation where you had to prioritise the needs of several people with different requirements at the same time? Describe the differing needs, how you supported these, and how you made the decision in terms of prioritisation.

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire Council directly or indirectly in…