Patient Care Specialist

Patient Care Specialist – Training & Customer Support (Contract)

Location: Remote

Schedule: Monday–Friday | 7:30 AM – 4:00 PM PST

Pay: $27.00 - $33.00 per hour, depending on experience

Duration: Through mid-June (potential to extend)

About the Role

We are seeking a Patient Care Specialist to support daily operations within a patient support and training program. In this role, you will provide education, coordination, and customer support to patients using a connected medical device platform. This position blends patient services, customer support, training coordination, and operational support in a fast-paced, remote environment.

The ideal candidate is empathetic, highly organized, comfortable with technology, and passionate about delivering excellent patient experiences.

What You’ll Do

• Support daily operations of the Patient Care team
• Manage inbound and outbound phone and email communication with patients and internal teams
• Assist patients with questions related to product training, device functionality, and ongoing use
• Track, manage, and update patient training requests from intake through completion
• Triage and route customer inquiries to ensure timely and accurate resolution
• Deliver high-quality customer service while meeting key performance metrics
• Ensure strict adherence to compliance, regulatory, and quality standards
• Document all customer interactions accurately in patient records
• Use active listening and problem-solving skills to identify and address patient needs

Training & Program Support

• Manage daily flow of training-related communications and requests
• Follow up with training staff to obtain status updates as needed
• Maintain accurate training staff rosters and records
• Support interviewing, onboarding, and hiring processes for new training staff
• Assist with weekly payroll processing for training staff
• Prepare and distribute monthly program metrics and reports using Excel
• Coordinate and support email campaigns
• Host or support customer-facing webinars and virtual training sessions (preferred)
• Adapt responsibilities as program needs evolve

Required Qualifications

• 2+ years of experience in customer service, call center, patient services, or healthcare support
• Excellent written and verbal communication skills
• Comfortable learning and using new technologies and systems

Preferred Qualifications

• Experience hosting online classes, webinars, or virtual trainings
• Experienced in medical device training, especially with continuous glucose monitors.
• Case management or patient coordination experience
• Experience supporting patients in a medical device, healthcare, or regulated environment
• Strong Excel skills for reporting and metrics tracking

Education

• College degree preferred

Work Environment & Equipment

• Fully remote position
• Standard laptop and equipment provided
• No travel required