Licensed Crisis Counselor - Fully Remote in Roswell, Mexico

Licensed Crisis Counselor - Fully Remote in Roswell, New Mexico

2 days ago Be among the first 25 applicants

• Education (one of the following required)
  • MSW, PsyD, or PhD in a behavioral health field
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
• Licensure (must reside in NM and hold one of the following)
  • LMHC
  • LPCC
  • LMSW
  • LCSW
• Minimum of 1 year direct experience in behavioral health, counseling, or social services

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company-matched student loan repayment program
• Short- and long-term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

• $1.00/hour bonus for working both Saturday and Sunday on recurring schedule
• $1.00/hour bonus for working a full 40-hour schedule in the workweek post‑training
• Shift differentials ranging between two and six dollars depending on shift and tenure

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission‑driven work, and commitment to employee well‑being.

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges.

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA‑compliant home workspace with a locking door and a wired, stable internet connection.

• Six‑Week Paid Virtual Training Cohort:
  Monday–Friday, 8:00 AM to 4:30 PM PST – structured onboarding program including skills development, role‑playing, mentored live call work, and crisis‑care foundations. Successful completion required for continued employment.
• Remote Scheduling:
  Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer.