Certified Medical Assistant

Medical Assistant / Clinical Support Coordinator (MA/CSC)

Company: FEFA, LLC

Location: Remote (Work from Home)

Schedule: Monday–Friday, 8:00 AM–5:00 PM CT OR 10:00 AM–7:00 PM CT

FEFA, LLC is committed to delivering exceptional healthcare support services to Service Members and Veterans. We pride ourselves on accuracy, professionalism, and compassion in every interaction.

We are seeking a Medical Assistant / Clinical Support Coordinator (MA/CSC) to join our team. This role involves reviewing medical documentation, collaborating with providers and patients, and ensuring compliance with regulatory requirements. If you have a strong medical background and excellent communication skills, we want to hear from you!

• Vocational or Technical Training/Education in a medical-related field such as:
  • Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman
  • OR completion of Anatomy & Physiology, Medical Terminology, Human Body Systems, and Common Diseases
  • Equivalent combination of education, experience, and/or applicable military experience considered
• MA Certification highly preferred (attach certificate during interview)
• Knowledge of healthcare documentation, including medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills; strong telephone etiquette
• Working knowledge of technical writing
• Ability to identify lab results and ancillary services
• Proficiency in Microsoft Office (Word)
• Ability to interpret medical documentation
• Experience with Electronic Medical Records (EMR)
• Ability to work full-time schedule (MTWRF)
• Home office requirements: distraction-free space, high-speed internet (cable/fiber), and child/dependent care arrangements

• Typing speed of 40 WPM
• Experience with Microsoft Teams
• Home Health or Hospice care experience
• Military experience

• Navigate proprietary EMR system to evaluate and process patient health information
• Review examination documentation, test results, and assessments
• Conduct phone interviews with Service Members and Veterans to ensure accuracy
• Collaborate with providers and patients to meet regulatory and contractual requirements
• Identify emergent behavioral health issues and initiate intervention when necessary
• Document test results and complete system-generated tasks
• Educate and support providers and patients regarding medical history for disability claims
• Interface via phone (approx. 50%) and email to retrieve required information

• Meaningful work supporting Service Members and Veterans
• Remote flexibility with structured schedule
• Collaborative and mission-driven team environment