Call Center Specialist

Job Requisition : 53177

BPIS
: 08418, 09712, 09985

Start Date
: 1/30/2026
Closing Date: 02/17/2026
Agency: Department of Healthcare and Family Services
Class

Title:

OFFICE SPECIALIST - 30080
Skill Option: Keyboarding - Clerical - UMP Certificate
Bilingual Option: Spanish
Salary: Anticipated starting salary range $4,414 Monthly;
Full salary range $4,414- $5926/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 3
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated Spanish speaking professional to join our Call Center team in the role of a Call Center Specialist. The Call Center Specialist answers telephone inquiries on child support services, reviews case information, resolves account discrepancies, schedules appointments for regional office visits, and performs other complex, specialized paraprofessional technical functions within the Call Center.

The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of Unit 2/Team C in the Call Center. The ability to maintain working relationships with other professional government organizations is imperative.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Paternal Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services.

The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and…