Healthcare Call Center Representative - PC

Healthcare Call Center Representative - PC page is loaded## Healthcare Call Center Representative - PC locations:
Lexington, KYtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R
** Summary
* **
* Job Description:

***** Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.
**** 1st shift hours
* Paid training
* ** Position will be transitioning to Work-from-Home after set criteria has been met*
* ** Position Responsibilities
*** Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
* Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
* Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
* Indexes medical records according to defined processes.
* Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
* Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
* Demonstrates strong telephone communication and etiquette skills.
* Maintain composure during moments of stress and maintain a helpful disposition at all times.
* ** Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
**** Minimum Education, Training, and Experience Required
*** High School Diploma or equivalent.
* Strong computer skills.
* Strong research and problem-solving abilities.
* Must be able to successfully pass a thorough background check and drug screen.
* ** Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
**** Work Experience
**** Education**###
* If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an
* Equal Employment Opportunity
* employer.[](blob:)0:00 / 2:44
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