Senior Director, Clinical Operations & Practice

Overview

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job Overview: Under the guidance of the Chief Care Delivery Operations Officer, the Senior Director of Clinical Operations & Practice is a strategic leadership role in Care Teams responsible for overseeing all aspects of Omada’s clinical operations (currently: CDCES, exercise specialists, on-call program, third party prescribing operations) including member outcomes & engagement, cost and employee engagement. This role will be the primary operating partner to the Clinical organization for strategically expanding clinical programming outlined in Omada’s 5 year program vision.

This individual will lead cross-functional teams inside of and outside of their direct reporting line to optimize operations for all clinical conditions across Care Teams. This role will leverage technology and data insights to optimize clinical operations delivery. This role will lead continuous improvement of clinical operations.

Your Impact:

• Develop & implement long-term, comprehensive clinical operations strategies (i.e. T1D, T2D, HTN, Hyperlipidemia, GLP1s, AOMs….) focused on member experience, clinical quality, team efficiency, and employee experience.
• Cultivate a strong, cohesive clinical operations leadership team that effectively oversees day to day operations, ensures clinical safety & compliance, and collaborates seamlessly with cross functional Care Team leaders (i.e. Member Services, Health Coaching, MSK, Operational Excellence…).
• Serves as the primary operating partner to the Clinical team for condition specific program development, translating long term clinical strategy (i.e. prescriber operations) into multi-year operating strategies. Leads all operational execution.
• Establishes robust partnership with Care Teams Operational Innovation (CTOI) to ensure operational readiness for new product integration, product optimization, AI care team of the future implementation and ensures strong ‘voice of clinical operations’ representation within CTOI.
• Leads operational excellence within clinical operations including continuous improvement strategies/projects, operating metrics review/improvement, and standardization where appropriate.

To be successful, you will need:

• Minimum of 10+ years of progressive leadership experience in healthcare or clinical operations, with a strong emphasis on operational strategy and execution.
• Required:
  
  active RN, RD or ARNP license
• Demonstrated success in leading complex operational initiatives in dynamic environments.
• Exceptional communication and leadership skills, with the ability to inspire and cultivate strong culture.
• Minimum of 5+ years of performance improvement practice

To stand out:

• Experience with in the healthcare technology sector.
• Virtual care delivery experience.
• MBA or MHA
• Advanced clinical practice degree
• CDCES certification

Working conditions:

• Remote-first environment.
• Travel requirements may be up to 25%.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity Grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or…