RCM Customer Service Representative

Overview

Med Man is seeking a dedicated and detail-oriented RCM Customer Service Representative to join our team. In this role, you’ll serve as the primary point of contact for patients and payers regarding billing and account inquiries. You’ll play a key role in supporting the revenue cycle process by providing exceptional service, resolving billing issues, and ensuring accurate and timely communication. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a positive patient experience.

No prior billing experience is required—just a strong work ethic, great communication skills, and a willingness to learn!

To help us better understand your work style and potential fit within our team, we invite you to complete a Culture Index survey:

This is a remote position. At this time, we are only able to consider candidates who reside in states where we are currently registered as an employer, including Idaho, Oregon, Washington, Alaska, Missouri, Michigan, and Virginia.

• Timely Call Returns:
  Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries. Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns.
• Quick Learning & Adaptability:
  Quickly grasps billing concepts and workflows, even without prior billing experience. Demonstrates initiative in learning systems, terminology, and processes relevant to the revenue cycle.
• Patient Communication:
  Clearly and confidently communicates with patients about their bills. Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand.
• Payment Collection:
  Confidently discusses patient balances and collects payments with professionalism and empathy. Comfortable initiating payment conversations and knowledgeable about available options such as payment plans or financial assistance.

• Communication
  
  Skills:
  
  Ability to communicate clearly and professionally, both verbally and in writing. Comfortable engaging with patients, team members, and external partners.
• Problem-Solving
  
  Skills:
  
  Uses critical thinking to identify issues and develop effective solutions. Remains calm under pressure and handles billing-related challenges with confidence.
• Teamwork
  
  Skills:
  
  Works well in a collaborative environment. Supports colleagues and contributes to a positive team dynamic.
• Self-Management
  
  Skills:
  
  Demonstrates reliability, time management, and accountability in day-to-day responsibilities. Takes initiative and manages workload with minimal supervision.
• Basic Technical Comfort (Preferred, Not Required):
  Familiarity with computers, email, and basic software is helpful. Willingness to learn billing systems, EHR platforms, and internal tools as needed.

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to handle sensitive situations with professionalism, empathy, and confidentiality
• Comfort with Microsoft tools, including Outlook, Teams, and basic data entry
• Strong attention to detail and accuracy

Joining Med Man means becoming part of a 49-year legacy as the oldest medical group management company in America. You'll be supported by a collaborative team driven to share knowledge, improve one another’s performance, and create lasting impact in healthcare.