Health Concierge

Overview

Job Type: Full-time

Company:
Ascend Medical

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. We began as a hybrid delivery model spanning digital and at-home modalities and now partner with traditional primary care providers to augment their offering across brick-and-mortar, digital and at-home channels.

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

Ascend Medical is a patient-centered, affordable and highly convenient healthcare partner. We strive for high patient satisfaction and delight in our services.

• Medical
• Dental
• Vision
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Free healthcare with Ascend including telemedicine options
• Flexible schedule and work/life balance

Ascend Medical is hiring call center Health Concierges to provide quality telephone customer service for appointment booking and registration to patients and their families. You’ll drive the patients’ experience from the first point of contact to setting up portal accounts and ensuring that patients have everything in place for a successful first visit. Primarily working in a remote call center environment, answering inbound calls from digital marketing campaigns, local events and more with the purpose of booking healthcare appointments.

Explore your passion for helping others while being part of an innovative community reimagining healthcare delivery. In this role, you’ll directly support members via phone and online appointment request form. No prior experience necessary. We fully train our Health Concierges. Work from home/remote position. MUST BE a GEORGIA resident.

• Proactively resolve inquiries while building trust with our patients by understanding their needs to ensure that they find the best care.
• Support a high volume of new patients in scheduling their first appointment via phone. Other channels to come in the future!
• Verify medical insurance benefits and explain the patient’s share of cost.
• Document patients in our EHR, record interactions in Salesforce, and communicate with the clinical team as necessary.
• Educate new members on the benefits of Ascend Medical and guide members on how to utilize the company’s services.
• Provide high-level service with a focus on compassion for our patients.

• Weekdays, Monday through Friday
• Full-Time

• Aspiring to win big with a positive, adaptable, resilient mindset and a desire to be part of an innovative community of health professionals.
• A strong, consistent work ethic, self-directed, adaptable and resourceful with good communication and organizational skills.
• Ability to leverage resources with strong technical and computer skills (including mastery of Microsoft Outlook, EHR, and Salesforce).
• Customer service or sales experience in a call center or customer-facing role.
• Experience in health insurance or healthcare services; prior healthcare experience working with insurance is advantageous but not required.
• High school graduate or equivalent
• Bi-lingual Spanish a plus

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all.