LPN​/RN - Care Coordinator

Overview

What impact will you make? New Horizons Healthcare is the place where you can bring your purpose to life through the work that you do, creating a better experience for those underserved. Are you ready to make an impact?

We call our employees partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity – from our commitment to the highest-quality of care to the way we engage with our patients and communities.

New Horizons Healthcare is dedicated to building an inclusive culture where employees can do their best work. The desire is to create a culture where everyone can be their best and be included. When everyone is in, everyone wins.

The Licensed Practical Nurse (LPN)/Registered Nurse (RN) Care Coordinator supports patient-provider communication by managing telephone encounters, triage patient calls, relaying results, and providing education and care coordination. This role offers flexibility to work remotely and onsite, improving patient access and care continuity. This position follows a Monday through Friday schedule and is hybrid, with the ability to work remotely as approved.

• Answer and triage patient calls based on clinical urgency.
• Respond to all nurse triage events for walk in patients.
• Document patient symptoms and interactions clearly in eClinical
  
  Works.
• Coordinate provider responses and relay instructions to patients.
• Create, manage, and close telephone encounters promptly.
• Schedule patient appointments as needed.
• Relay lab and diagnostic results to patients as directed by providers in a timely manner.
• Assist with prescription refills, prior authorizations, and referrals.
• Educate patients about managing acute and chronic conditions.
• Support follow-up scheduling and care gap closure; assist with chronic care management.
• Always Protect patient confidentiality (HIPAA compliance).
• Participate in clinical quality improvement and team meetings.
• Post op call backs (check on patients who had a difficult procedure to see how they’re doing).
• Provide back-up support to clinical staff, as needed.

• Current LPN or RN license in Virginia.
• CPR certification.
• Experience with telephone triage is preferred.
• Proficiency in Electronic Health Records (eClinical
  
  Works preferred).
• Reliable internet connection for remote work.

Preferred
:

• Experience working in an FQHC, outpatient clinic, or family medicine practice.
• Formal training or certification in Health Information Management (HIM) a plus.

• Demonstrates strong verbal and written communication skills.
• Exercises sound clinical judgment with effective triage capabilities.
• Manages multiple tasks efficiently while working independently.
• Maintains high attention to detail with excellent organizational skills.
• Handles sensitive and confidential information with discretion.
• Excels in time management and thrives in deadline-driven environments.
• Committed to accuracy and consistency in all tasks.

New Horizons Healthcare has a competitive salary/benefits package, including health insurance, dental plan, life insurance, and 403B investment plan. Malpractice is fully covered. Generous leave policies, CME benefits, licensure, and professional membership benefits. Educational loan repayment options may be available through National Health Service Corps, depending on qualifications. New Horizons Healthcare is located in scenic Roanoke Valley. Roanoke is a mountain city and hub for innovation, offering miles of trails, parks within walking distance, a vibrant downtown, and friendly neighborhoods with character.

The City of Roanoke is located midway between New York and Atlanta on Interstate 81 - 168 miles west of the state capital, Richmond. The city is the center of one of Virginia's largest metropolitan regions, and a hub for transportation, finance, and industry in southwestern Virginia.

New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.