EverHealth - RCM Manager, Back End; Remote

Overview

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

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We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

RCM Manager, Back End to focus on our Ever Health. The RCM Manager will be responsible for driving client satisfaction, revenue retention, and financial performance across all billing platforms. This role leads back-end revenue cycle operations and partners closely with Client Success and operational teams to ensure strong client relationships and optimal post-service revenue cycle performance. You will provide strategic and operational oversight of claims, denials, accounts receivable (A/R), payment posting, patient balances, and reporting & analytics, serving as a key escalation point for revenue cycle and client performance issues.

• Lead back-end revenue cycle operations including denial management, A/R follow-up, payment posting, and patient balances.
• Partner with Service Managers and operational leaders to support client satisfaction, revenue retention, and financial stability.
• Serve as an escalation point for client and internal issues related to revenue cycle performance and service delivery.
• Support client transitions from implementation into steady-state operations from a back-end RCM perspective.
• Ensure adherence to organizational policies, procedures, systems, and regulatory requirements.
• Set back-end RCM strategy, KPIs, and work segmentation by payer, balance, and account age; manage inventory, prioritization, and escalations.
• Lead denial management efforts including root-cause analysis, appeals, recovery, and prevention strategies.
• Manage accounts receivable performance, reducing days in A/R, minimizing aged balances, and improving net collections.
• Ensure accurate payment posting, reconciliations, refunds, contractual adjustments, and compliant patient billing practices.
• Analyze operational and financial reports (e.g., denials, A/R aging, collections, posting accuracy) and drive action plans for improvement.
• Track and monitor productivity metrics (charges, payments, collections, adjustments) to ensure client and company expectations are met.
• Lead or support POD and continuous improvement initiatives internally and with client practices.
• Develop and maintain escalation, incident, and issue management processes to ensure timely and effective resolution.
• Maintain strong working relationships with offshore and vendor partners, ensuring alignment with performance expectations.
• Perform other related duties as assigned.

• Bachelor’s degree in Business Administration, Healthcare, or related field preferred.
• 5+ years of healthcare or revenue cycle management experience, including demonstrated leadership responsibility.
• Demonstrated experience with KPI development, financial analysis, and performance improvement initiatives.
• Extensive knowledge of medical billing, coding (ICD-10, CPT, HCPCS), and end-to-end revenue cycle workflows.
• Strong understanding of payer rules, denial management, appeals, and reimbursement methodologies.
• Proven ability to partner with client-facing teams and communicate effectively with internal and external stakeholders.
• Professional demeanor with strong written, verbal, and interpersonal communication skills.

The Ever Commerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to…