Patient Financial Advocate Manager - Hybrid Onsite​/Remote Position

Job Description

New England Cancer Specialists (NECS), New England's largest private oncology practice is seeking a Patient Advocate Manager. This role will lead the day-to-day operations of the Patient Financial Advocate Team across all NECS locations in Maine and Sea Coast New Hampshire. The successful candidate will have a minimum of 5+ years of patient advocate experience, extensive knowledge of insurance and experience working with grants, copay assistance programs, and pharmaceutical drug programs.

A minimum of 2 years experience in direct staff supervision including training, coaching, performance evaluations, and mentorship. As the subject matter point of contact for the practice, the candidate will have experience with multi-department collaboration and communication. This position is a hybrid position with the successful candidate having the ability to work on-site at any of our locations and the ability to work remotely from home is required.

NECS is a private medical practice composed of 18 Oncologists and hematologists serving the region from 4 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference.

We are proud to be Dana-Farber Affiliate Practice, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

• Manages the Patient Advocate team in coordinating with patients on financial responsibility and assisting the team with navigating grants, copay assistance, free drug, and other financial assistance resources.
• Trains staff and provides backup in absences and in complex situations.
• Evaluate performance and provide counseling, cross-training, and coaching to team members.
• Maintains knowledge of the various insurance carrier medical policies, keeps up to date on changes imposed by insurance carriers, and communicates pertinent information to leadership, clinic, pharmacy, and billing staff.
• Oversees communication among department members, referring physicians, and patients to ensure it is timely, professional, and consistent.
• Collaborate with billing office on outstanding patient balances including assisting with the claim appeal process, collection efforts, and/or setting up payment plans.
• Monitors results to evaluate compliance with quality and productivity indicators and identifies opportunities for improving results.
• Maintains relationships with pharmaceutical representatives to stay up to date on drug indication changes and patient assistance program changes.
• Serves as primary contact with financial aid resource software provider including communicating problems with software platforms and providing feedback to staff on enhancements or changes in platform design.
• Approve timecards

• 5+ years patient advocate experience
• 2+ years of Leadership and/or Supervisory experience
• Bachelor's Degree in related field
• Strong understanding of insurance fundamentals
• In-depth knowledge of proven strategies to assist patients with financial needs
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized
• Ability to work on-site as needed up to 5 days per week is required.

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 10 Company-paid holidays, a Wellness Program, and other voluntary benefits.