Provider Engagement & Outreach Specialist; Remote Option

Provider Engagement & Outreach Specialist (Remote Option)

Join to apply for the Provider Engagement & Outreach Specialist (Remote Option) role at Partners Health Management

Competitive Compensation & Benefits Package!

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer

See attachment for additional details.

Office

Location:

Available for any of Partners locations;
Remote Option

Projected Hiring Range:
Depending on Experience

Closing Date:
Open Until Filled

Primary Purpose of Position:
The Provider Engagement & Outreach Specialist serves as a liaison between Partners Health Management and healthcare/physical health providers to drive quality improvement, practice transformation, and provider engagement. This role supports physical health providers in implementing evidence-based workflows, optimizing care delivery models, and aligning with value-based care initiatives. The Specialist also leads outreach efforts to foster collaborative relationships, deliver educational resources, and support providers in meeting performance and compliance benchmarks.

• Support medical providers in transforming care delivery through implementation of patient-centered medical home (PCMH), value-based care models, and quality improvement initiatives.
• Engage directly with providers and healthcare teams across North Carolina to build strong partnerships, understand their unique challenges, and provide tailored assistance.
• Conduct on-site and virtual practice visits to assess workflows, identify improvement opportunities, and provide technical assistance and resources.
• Analyze and utilize performance data (e.g., HEDIS, Medicaid measures) to collaborate with providers to design targeted interventions that improve care quality and patient outcomes.
• Assist practices with change management strategies to enhance patient outcomes and operational efficiency.
• Act as a liaison in supporting providers in adopting value-based care practices that enhance clinical efficiency and patient outcomes.
• Develop and disseminate outreach materials, toolkits, and communication strategies to strengthen provider relationships.
• Stay abreast of emerging best practices, payer requirements, and regulatory changes affecting provider performance and transformation.
• Deliver training and coaching on practice transformation topics, data use, and workflow redesign.
• Track provider progress, document interactions, and report outcomes and barriers to leadership for continuous program improvement.
• Work directly with physicians, clinical teams, and administrative staff to improve care delivery, enhance patient outcomes, and increase performance.
• Collaborate with internal stakeholders to align resources and interventions.
• Support practice transformation initiatives that drive sustained improvements in care quality and operational efficiency.
• Work with providers to encourage preventive service utilization and effective chronic condition management among their patient populations.
• Assist clinicians achieve measurable improvements in health outcomes and patient satisfaction by fostering patient engagement and adherence to recommended care plans.

• Deep understanding of value-based care models and healthcare quality programs.
• Experience in healthcare practice transformation, care delivery redesign, or clinical operations.
• Experience engaging and coaching clinical teams (physicians, nurses, and practice managers).
• Familiarity with health equity initiatives and strategies to address social drivers of health.
• Experience in project management and familiarity with process mapping and workflow analysis tools.
• Knowledge of and ability to explain and apply the provisions of contractual practices adopted by Partners Health Management and required by NC Division of Health Benefits.
• Demonstrate working knowledge of HEDIS quality measures and reporting requirements to support accurate provider education and engagement.
• Collaborate with providers and internal teams to close care gaps and ensure compliance with HEDIS and other quality initiatives.
• Experience working with large multi-site practices.
• Ability to analyze clinical and operational data to drive improvement initiatives.
• Excellent facilitation and project management skills.
• Strong problem solving, decision-making, and negotiating skills.
• Exceptional interpersonal skills and strong written and verbal communication skills.
• Excellent organizational skills.
• Ability to multi-task and meet deadlines.
• Considerable knowledge of laws, regulations, and policies governing the program, including contractual requirements adopted by NC Division of Health Benefits and other governmental oversight agencies.
• Strong problem solving, negotiation, arbitration,…