Outreach Specialist

Who is Nest Health? Nest is the first value‑based care provider built for families. We are on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest‑risk families through a family‑based, in‑home and virtual care model that includes primary adult and pediatric care, mental health, nutrition, vaccinations, same‑and‑next‑day acute visits, chronic condition management, social services and more.

Working at a healthcare startup offers a fast‑paced, changing environment. You will be creative, solution‑oriented, flexible, autonomous, and may take on multiple roles. Here are some things you can expect:

• Role breadth – Your role may be less defined than in other settings, and you may need to wear multiple hats.
• Learning opportunities – You will have the chance to get outside your standard position and learn about new roles and areas.
• Fast paced – Startups often move faster than traditional large companies, requiring quick adjustments.
• Autonomy – You need to be highly autonomous, learning asynchronously and raising help or gaps as needed.
• Collaboration – We rely heavily on communication with teammates and partners to align on support and improvement.

The Outreach Specialist plays a vital role in advancing Nest Health’s mission through proactive, relationship‑based outreach and community engagement. This role ensures families gain access to comprehensive, in‑home primary care services, removing barriers and building trust to help close the gap in healthcare access for underserved communities.

• Conduct telephonic, email, text, and in‑person outreach to eligible families to schedule and ensure completion of their initial visits.
• Use Nest Health’s customer relations management tool to manage eligibility lists and meet daily, weekly, and monthly outreach targets.
• Build and cultivate relationships with community agencies and influencers to improve access to eligible families.
• Identify and execute innovative activation strategies to get families to select Nest as their primary provider.
• Help build, refine, and leverage reporting dashboards to meet engagement targets and refine outreach algorithms.
• Participate in development of messaging, conversation guides, and FAQs to improve outreach effectiveness.
• May work flexible or extended hours to accomplish business goals.

• 2–5 years of related experience in a sales, direct marketing, or customer service role.
• Bachelor’s degree or equivalent experience (preferred but not required).
• Experience working independently to hit ambitious sales targets.
• Team player who enjoys collaborating to meet shared goals.
• Entrepreneurial and creative problem‑solver.
• Engaging personality with active listening skills and empathy.
• Experience in outreach, organizing, or coordinated campaigning.
• Proficiency in Excel and/or CRM tools like Salesforce.
• Proficiency in bilingual skills (esp. Spanish) is a plus.
• Note:
  
  This position will involve educating and encouraging vaccination against COVID‑19.

• Job involves remote work, in‑office work, and field work in the greater Mohave County.
• Prolonged periods sitting at a desk and working on a computer.

We’re reimagining what a supportive workplace looks like. We offer competitive compensation, comprehensive benefits, generous PTO, and an inclusive approach to benefits, including:

• Family‑centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, psychiatry, virtual veterinary care.
• Company‑supported parental leave for all caregivers with tiered return to work options.
• Reimbursement for work‑related vehicle expenses.
• Up to $3,000 per year tuition reimbursement.
• Employer‑sponsored short‑term and long‑term disability benefits.
• 401(k) retirement plan through Human Interest with flexible contribution options.

• Entry level

• Full‑time

• Other

• Hospitals and Health Care

We are an equal‑opportunity employer. We celebrate diversity and seek diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.