Volunteer; Unpaid Suicide Lifeline - Remote

Join to apply for the 988 Volunteer (Unpaid) Suicide Lifeline - Remote Opportunity! role at New Vista KY
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If you are seeking a meaningful opportunity to volunteer from your home and provide assistance to people in our community, we have a place for you on our team at New Vista.

• Answer crisis or emotionally distressing calls.
• Assess suicidality and caller risk using the Columbia Suicide Severity Rating Scale (C-SSRS).
• The volunteer will help the caller with coping skills, developing a safety plan, or if necessary, consult with and/or transfer calls to the Helpline Crisis Workers.
• Document information regarding the call following specific guidelines.
• Complete 40 hours of training within the first 6 weeks of the volunteer commitment and any additional training as assigned:
  • New Vista Orientation for Volunteers.
  • Completion of required trainings such as QPR Gatekeeper Training for Suicide Prevention, Counseling on Access to Lethal Means (CALM), CRUSHing Farmer Suicide and Lifelong Learning Portal Trainings, and other trainings as assigned.
  • Volunteers will have opportunities to work through simulated calls through the SIMMERS ION module that simulates calls, as well as receive training in crisis intervention.
  • All volunteers must pass 3 supervised calls to determine level of competency before beginning independent 988 crisis call work.
• Time Requirements:
  • Volunteering 4 or more consecutive hours with a minimum of 18 hours per month.
  • Committing to at least 9 months of volunteering service time.

• Required
  
  Education and Experience:
  
  18 years of age with a high school diploma or equivalent.
• Preferred
  
  Education and Experience:
  • Experience/education related to mental health, suicide, and/or substance use.
  • Ability to work cooperatively as a team member.
  • Demonstrates respect for diversity.
  • Experience with customer service, particularly interaction with customers by phone.
  • Proficient computer skills using various Microsoft Office applications.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training.

It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.