Manager, Member Services – Medication Access & Support Programs

Employer Industry: Healthcare Technology

• Salary up to $125,000 per year
• Opportunity to receive stock options and a competitive benefits package
• Fully remote position open to candidates located within the United States
• 16 weeks of 100% paid parental leave and a new parent stipend
• Support for professional development with an annual stipend and access to a personal career coach
• Inclusive work environment that embraces diverse backgrounds and experiences

• Lead, coach, and develop Team Leads and Member Services Associates, setting clear expectations for performance
• Own performance outcomes related to medication access, including resolution time, quality scores, and member satisfaction
• Serve as the primary operational partner for pharmacy vendors, addressing escalation patterns and performance issues
• Manage operational risk, compliance adherence, and audit readiness for medication access workflows
• Identify trends and drive process improvements to enhance member workflows and support program scaling

• 5+ years of experience in healthcare operations, member services, pharmacy operations, or insurance support
• 2+ years of people management experience in complex, high-volume support environments
• Strong understanding of pharmacy fulfillment, insurance coverage, and medication access workflows
• Proven ability to manage operational risk, escalations, and cross-functional dependencies
• Strong leadership, communication, and decision-making skills

• Experience leading teams supporting specialty or high-demand medications
• Background in prior authorization, benefit investigation, or pharmacy partnerships
• Experience scaling new programs or establishing new service lines
• Familiarity with Zendesk or other customer experience tools
• Fluency in Spanish or another commonly spoken member language

#Healthcare Technology #Remote Work #Career Development #Diversity and Inclusion #Competitive Benefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.