Care Manager III​/Partially Remote

Description

Job Title: Care Manager (Level
3)

Job Category: 9 - Service Worker

Department/Group: Care Management Agency

Location: All Locations

Travel Required: Yes

Level/Salary Range: NE3 Min $19.18 – Max $30.69

Salary determined by experience and education.

Position Type: Full-Time / Part-Time, Non Exempt, 35 Hours a Week

Position Summary: The Care Manager conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers.

• Outreach and engagement to formally enroll referred individuals into the care management program.
• Conduct assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees.
• Assures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all service providers and establishes team communication plan.
• Monitor goals on a continuing basis and that team is communicating.
• Monitors that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health information technology (HIT) system.
• Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
• All other duties as assigned.

• A Bachelor’s degree in one of the following fields listed: a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other related human services field; and two years of experience In providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder;
  
  OR in linking individuals with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorders to a broad range of services essential to successful living in a community setting (i.e. medical, psychiatric, social, educational, legal, housing and financial services); OR
• A NYS teacher’s certificate for which a bachelor’s degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor’s degree; OR A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR A Credentialed Alcoholism and Substance Abuse Counselor (CASAC); OR A Master’s Degree in one of the qualifying education fields may be substituted for one year of experience.
• Basic Computer Skills (Windows, Outlook, Word, Excel)
• Travel is required. Must have a valid NYS Driver’s License.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
• Applies and actively shares knowledge, expertise and best practices with team
• Behavior supports the mission, core values and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions.
• Prese…