Bilingual Insurance Specialist; Riverside-San Bernardino, CA

Position: Bilingual Insurance Specialist (Riverside-San Bernardino, CA)
** GENERAL PURPOSE OF THE JOB*
* * Bilingual (English/Spanish) required
* This role requires visits to our clinics throughout Riverside-San Bernardino and the surrounding area.
* On site visits to our clinics throughout Riverside-San Bernardino, 4 days per week is required:
Work from Home 1 day per week.
* Candidate should reside in Riverside-San Bernardino, or the surrounding area.
* Valid driver’s license – Insurance Specialists will drive their personal automobiles to get from one clinic to another.  A valid driver’s license within the state you are applying is required, with an acceptable driving record
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Support education on and completion of Patient Financial Evaluations to determine if payment or payment arrangements are an option

Support patient collection activities as necessary by educating patients about balances due and encouraging them to work with the billing office to resolve
* Assist patients and/or Social Workers as necessary to determine if cash repayment is an option
* Research commercial patients’ financial issues and insurance options and educate on what options are available for their specific situation.
* Review additional insurance options for primary and/or secondary coverage
* Provide high-level of customer service to ensure patient questions or issues are addressed effectively
* Provide information to patients to help them find and/or secure all options for insurance coverage
* Facilitate Conference calls
** Proactively manage insurance terminations or changes
* Identify registration process improvement opportunities
* Brainstorm and help resolve incomplete or problematic registration challenges
* Manage and update tracking tools as appropriate
* Review trends with team and operational leadership
* Reporting
* * Compile monthly operations reviews on assigned patient portfolio
* Participate in scheduled SAMs calls to review patient portfolio with designated facility teammate
* Other duties and responsibilities as assigned including but not limited to:
** Attend team meetings, phone conferences, and training as needed
* Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
* Participate as requested in special projects and Insurance Management Team initiatives
* Mentor team members as appropriate on Insurance Management practices

Provide monthly reporting and analysis on key metrics related to patient education and advocacy to senior management Award-winning education and training across multiple career paths to help you reach your potential. A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
** MINIMUM QUALIFICATIONS** (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
Minimum of two (2) years’ experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) required

Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
* ** Comprehensive benefits:
** Medical, dental, vision, 401(k) match, paid time off, PTO cash out
* ** Support for you and your family:
** Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

For location-specific minimum wage details, see the following link:

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