VP, Pharmacy Hub Operations

Become a part of our caring community and help us put health first

Provides executive leadership to Humana.

The Vice President of Pharmacy Hub Operations will lead the strategic design, implementation, and management of our pharmacy hub services. This role is responsible for ensuring seamless patient access to medications through efficient benefits verification, prior authorization, financial assistance, logistics coordination, and patient support programs. The VP will oversee operational excellence, compliance, technology integration, and stakeholder engagement to deliver a best-in-class experience for patients, providers, and partners.

The Vice President, Pharmacy Hub Operations will report directly to Pharmacy President Bethanie Stein. With the build out of this new business, the initial direct reports will be 5 associates, but we expect a total org of 300 by the end of 2026.

• Strategic Leadership:
  Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals;
  Drive innovation in hub services through technology, automation, and process optimization.
• Operational Management:
  Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding;
  Ensure compliance with regulatory requirements, HIPAA, and industry standards.
• Technology & Process Optimization:
  Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience;
  Leverage data analytics for performance monitoring and continuous improvement.
• Stakeholder Engagement:
  Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery;
  Serve as the primary liaison for internal and external stakeholders on hub-related initiatives.
• Team Leadership:
  Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity;
  Provide coaching, mentorship, and professional development opportunities.

Required

• Bachelor’s degree in Pharmacy, Healthcare Administration, Business, or related field; advanced degree preferred
• 10+ years of experience in pharmacy hub operations, specialty pharmacy, pharmacy supply chain, or patient support programs, with at least 5 years in a senior leadership role
• Deep understanding of manufacturer programs, pharmacy benefit structures, prior authorization processes, and patient assistance programs
• Proven track record of leading large-scale operations and implementing technology-driven solutions, and standing up new programs and products
• Strong analytical, strategic thinking, and communication skills
• External client facing experience

Preferred

• Master’s degree
• Knowledge of hub, pharmacy, and PBM operations
• Experience with digital pharmacy platforms and hub technology solutions
• Knowledge of compliance and regulatory frameworks in pharmaceutical services
• Ability to manage complex stakeholder relationships and negotiate effectively

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

Final date to receive applications: 02-19-2026

About Center Well Senior Primary Care:
Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes.

We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About Center Well, a Humana company:
Center Well creates experiences that put patients at the center. As the nation’s largest provider of senior-focused…