Authorization Coach; AC On-Call

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Authorization Coach (On-Call) is responsible for all organ and tissue pre- and post-family approach activities to support coaching and debriefing. The Authorization Coach will guide services related to the Family Care Department. This position will foster, promote, and sustain cross‑departmental collaboration in support of optimal donation and family support outcomes. On‑call duties are required. This is a great opportunity to serve as a lifeline to those on the transplant waiting list!

The Authorization Coach position is a remote position; however, travel for in‑person meetings and training will be required.

• Coaching and Support: Coaches frontline team members by providing consistent, evidence‑based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in‑depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
• Mentorship and Training: Problem solves with Family Services team members. Advises staff when working through operational challenges by providing mentoring, talking points, coaching, and on‑site support. Communicates deviations from standard behavior and/or practices to the appropriate manager for follow‑up. Assists with training, development, and educational initiatives.
• Resource Management: Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources. Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
• Performance Improvement: Participates in performance improvement initiatives, identifying trends, and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best practices for presentation and education during Case Review Meetings.
• Authorization and Documentation: Assists with search efforts to identify legal next of kin (LNOK), verifying donor registries, and obtaining authorization for donation. Escalates to senior leadership when UAGA challenges arise. Closely monitors both organizational and team member authorization rates and identifies both trends and opportunities for improvement.
• Family Interaction: Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with detailed information required to give legal informed authorization for anatomical donation. Responds on‑site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within the designated time outlined per policy and procedure.
• Collaboration: Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Collaborates with hospital staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Bereavement Support: Provides bereavement support answers questions and provides care to both donor and non‑donor families as applicable. Completes calls during the donation process (daily update call post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate.

• Builds positive professional relationships with all DNWest’s teams while maintaining and promoting DNWest’s culture.
• Represents organ and tissue donation equally.
• Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals and donor families.
• Manages highly…