Healthcare Specialist

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Work Location:

Buffalo, NY*, New York Work From Home

Stericycle is now part of WM! To learn more about WM's acquisition of Stericycle,
CLICKHERE to read the press release!

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

The Healthcare Specialist is responsible for providing strategic guidance towards the compliant, safe and efficient handling and processing of all Waste Streams contracted by the facility(s). Ensures the services provided to the facility(s) by Stericycle consistently meet service expectations, regulatory and safety compliance measures, and are provided in a productive and profitable manner.

• Monitors the performance of operational efficiencies and assists in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy. Identifies and executes ways to reduce costs while still fulfilling contractual obligations.
• Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner. Serves as the primary liaison in managing all contracted waste streams.
• Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations).
• Conducts surveys for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application.
• Project manages implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers. Develops and delivers customized training for the implementation and maintenance of the contract.
• Regularly schedules and completes customer-facing activity with a focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability.
• Performs other duties and responsibilities as assigned.

Preferred Education:

Bachelors

• Bachelor’s Degree preferred, with experience in healthcare discipline preferred, or the equivalent in related work experience, demonstrating detailed knowledge of OSHA and/or EPA‑RCRA and/or U.S. DOT, and/or The Joint Commission Standards.
• 3+ years of experience in the healthcare industry, or the equivalent in related work experience, demonstrating excellent working knowledge of medical waste issues and the healthcare industry, and consultative skills to effectively deal with customers. Candidate is confident with public speaking duties.
• Demonstrates the ability to work well with others, and provide excellent customer service, both internally and externally.
• Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met while also meeting Stericycle expectations.
• Demonstrates the ability to present ideas/information in a clear, concise, organized, and diplomatic manner; asks appropriate questions to obtain information; listens to others to respond effectively to ideas and questions. Presents prepared information to groups in a manner that is clear & concise, holds their interest, and addresses their needs or concerns.
• Always demonstrates a professional work ethic and professional appearance.
• Independent,…