Patient Care Navigator Hybrid

About Rely Health

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.

By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care

About the role

The Care Advocate guides patients and their families throughout the patient’s care journey by combining human interaction and technological tools to facilitate a seamless experience during the initial intake process through their journey to and from their appointments. The Care Advocate helps reduce worry and frustration for patients, families, and caregivers by increasing communication, coordination, and efficiency across the healthcare and transportation system;

performs various activities including, but not limited to: assist patients with completing all medical forms for the clinic through the use of technology; obtain referrals or authorizations; arrange transportation; contact patients prior to appointments as needed to ensure follow-through; document activities of patient advocacy; maintain knowledge of and collaborate with local healthcare-related resources and insurance plans; and keep patients, their families, and caregivers apprised of care management.

The Care Advocate will be instrumental in helping build the technology platform to support the transitions through the patient’s care journey.

Acting as a personal patient concierge, strong customer service and communication skills are a must and will include heavy use of phone (inbound and outbound), email, and AI chat. You will be responsible for understanding patient and / or provider requests and connecting the patients to the appropriate resource. Success in this position is based on results-oriented goals and metrics.

What you'll do

Rely Health is seeking a
Hybrid Patient Care Navigator who will split time between working onsite in an Emergency Department and remotely supporting patients after discharge. This role blends high-touch, in-person patient engagement during acute care transitions with tech-enabled, virtual follow-up and coordination. You’ll be a key partner to patients, families, clinicians, and care teams—helping patients understand next steps, remove barriers to care, and successfully follow through on their care plans.

* This position will require Monday-Friday, 8-hour shifts and will flex between onsite 11-7:30pm and remote 8-4:30pm.

* This is a
hybrid role
, with approximately:

50% onsite in an Emergency Department 50% remote working from a HIPAA-compliant workspace

* Schedules are coordinated to meet hospital and program needs.

* Pay range $25/hr - $28/hr depending on experience

Patient Support Center Care Navigation

• Provide advanced coordination across multiple patient care pathways using tech-enabled workflows
• Establishes relationships with and serves as primary point of contact for patients and their family or caretaker.
• Assists patients requiring support with digital forms and surveys, utilizing AI tools to streamline the process.
• Facilitate patient engagement through proactive outreach and digital communication tools.
• Clearly communicates the purposes and services available to patients, family members, and caregivers.
• Works with the patient to coordinate transportation into or out of a care setting
• Maintains frequent contact with client or hospital/clinic leadership to assist with other duties as assigned for participation in client or hospital/clinic initiatives.
• Aids in customer service, patient experience by maintaining a non-judgemental, calming presence and relaying feedback or patient issues to appropriate clinical or patient experience…